Internode has released a new version of Internode Easy Broadband (IEB) on April 28th 2010.

The (new) Internode Easy Broadband offer

• A huge quota (50GB per month upload+download, plus unmetered downloads)
• A fixed price ($49.95/month when bundled with Nodeline, or $59.95/month standalone)
• Fast ADSL2+/ADSL1 speeds in more than 550 exchanges and high speed 1500/256 connections everywhere else

When you select this plan, Internode does all the hard stuff, and you get a great service.

The intention of this post is to provide the deeper details behind all of this, for those who find those things interesting. (There are a fair few acronyms in this post; so our industry acronym glossary may be of assistance)

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This post explains what happens when Internode changes its customer service plans (which happens on a semi-regular basis); How Internode notifies you when this happens, and why it’s ultimately up to you, not Internode, to decide whether you wish to take advantage of any new plans that may become available over time.

While this occurs most often in the context of ADSL Broadband plans, it applies to any sort of services Internode supplies to its customers.

We’ll do this in a “Q & A” format.
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If you pay your bill over the phone with a credit card, or if you’d like to do so, today you will notice there’s a different voice asking for your payment details. Don’t panic – this is just part of a change we’ve made to make processing credit card payments over the phone even safer than before.

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