Internode Blog

Internode plan changes: 10th August 2010

Tuesday, August 10th, 2010 by

Internode regularly revises its market offerings.

Internode has released a set of changes to our broadband ADSL plans that are effective from 10th August 2010.

This post provides a short summary of what changed (and what didn’t change) in this particular plan revision. (more…)

A guide to Internode ADSL plan tables

Monday, August 9th, 2010 by

This is a guide to how the current Internode ADSL plans are named and structured. We hope it will help provide guidance on how to select an Internode ADSL plan that best suits your needs.

Please note that these plan families are revised from time to time by Internode – this information is current as at the time of writing. (more…)

The anatomy of a complex fault

Thursday, April 1st, 2010 by

Ericsson ECN switch and EDA DSLAM modules

Internode engineers a lot of redundancy and resiliency into its network services. It also uses the best equipment and services it can obtain – because this is all a part of giving our customers the best possible service experience.

However, we don’t live in a perfect world, and sometimes things can go wrong that really exceed the capacity of any rational amount of forward planning to predict – and instead the fault has to be managed as it occurs.

Our high end ‘Internode direct’ ADSL2+ services (our ‘Extreme’, NakedExtreme, and some of our Internode Easy Broadband services) are deployed on our own equipment, installed in Telstra exchanges. Its been extremely fast and reliable. Like modern airlines, all the routine causes of breakdowns have largely been engineered away.

What is left, therefore (just like the airline situation), are the truly unusual failure modes.

Lately, in South Australia, we’ve suffered from such a truly unusual failure mode. This is a description of what has happened, and what (to this point) we’ve done about it.

The intention of writing this down is transparency – something we love. If you don’t feel like reading about how geeks make high performance, high availability networks run, then you should probably stop here!

(more…)

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