Wednesday, March 22nd, 2017 by Zak Parker
We know that waiting on the phone can be frustrating, especially when it’s for something quick like updating your account details or making a payment. But did you know you can do many of these things online?
My Internode is a fantastic tool we’ve created for this exact purpose. It gives you a large range of options to access and manage your account, as well as check on your broadband and any additional services you may have. To save you from picking up the phone, we’ve put together some easy guides so you can take care of the following tasks online:
Logging in to My Internode
If you haven’t used My Internode before, you may be wondering, how do I access it? Firstly, here’s some important details which you may need, and how to find them:
Once you have these details, just follow these steps:
We should mention that the Access type will be set to Broadband by default. If you have a broadband service as well as additional ones, this Access type will allow you to view all of your services. If you do not have a broadband service with us you will get the choice between ‘Dialup’ and ‘NodeMobile’. Unless you only have a NodeMobile service with us, choose Dialup for this option, otherwise you will be unable to log in.
Logged in okay? Great! Let’s take a look at the main features in My Internode.
Updating Your Payment Details
In a situation where you have a new credit card or changed your banking details, changing your payment method is a quick and easy process:
If you’re looking for a different way to pay, check out our information on Accounts and Billing.
Updating Your Contact Details
If you’ve recently changed your phone number or email, there‘s no need to pick up the phone; you can update this information in My Internode.
You can also change where we send your invoices, as well as whether they are sent by mail or email under ‘Client Billing Address’ at the bottom of the page.
There are a few limitations to what you can do, so if you need help doing the following here are some tips:
If you’ve changed your name and need this updated, we will need you need to provide us with a legal document advising of this change. You can submit this documentation to us via our online form.
If you need to change the ownership of the account to another party, you can do this by either sending us a completed change of ownership form, or calling Internode billing on 13 66 33 with both the old and new owner of the account available to speak.
You can also authorise another person on your account by using the online form, or by calling Internode billing on 13 66 33.
Paying Your Bill
There are a lot of things you can do in your My Internode account but let’s start with by taking a look at paying your bill.
All transactions here are instant, though if you are paying your service towards a suspension, please bear in mind that it can still take up to 90 minutes for your service to restore, and you may need to restart your modem.
If you’d like to view your invoices and outstanding payments first, take a look at the next section!
Viewing your Account Information and Invoices
My Internode allows you to see the various services listed on your account, including their individual charges and total amount owing. It’s a great way to verify that your invoice is accurate and that services are charging normally.
On this page, you can see a variety of information including:
Changing your plan
If you’re looking to upgrade (or downgrade) your plan to something more suitable, you can do this via My Internode as well.
All you have to do is follow these steps:
Please bear in mind that once the plan change is lodged, you will not be able to make further changes until after your rollover date.
Internode’s billing system works one month in advance, so every invoice you receive is for the next month. This means that if you choose a plan that is more expensive you will see a debit applied for the upcoming month, and likewise a credit if you move to a cheaper plan.
Relocating your service
Moving house is a pretty big deal, and when it comes to relocating your internet service this is no exception. Fortunately we’ve integrated the ability to relocate yourself into My Internode, all you have to do is:
While a relocation cannot be completed in My Internode, this page will provide you with the steps you need to take to get the ball rolling. If you have any questions or are unsure about relocating, see our Moving page for more information, or call our relocations team on 1300 66 33 27 for further assistance.
If you want to know more head to our Accounts and Billing page and get to know your My Internode account better!
Author: Zak Parker