Internode Blog

Internode sweeps the board in three major nationwide surveys

Friday, September 22nd, 2017 by

Internode has always had an unwavering commitment to providing technology that makes our customers’ lives better. This has been proven with Internode topping two major nationwide surveys from Roy Morgan and Canstar, identifying Internode customers as the most satisfied in Australia.

Canstar recognised Internode for having the highest overall customer satisfaction scores in all categories: overall satisfaction, network performance, value for money, customer service, bill clarity and contract clarity.

In February this year Internode was named the 2016 Home Broadband Service Provider of the Year by Roy Morgan Research. The Roy Morgan Customer Satisfaction Awards are based on the results of monthly surveys among 50,000 customers nationally about their attitudes to service providers and product purchases.

According to Allen Wei from Roy Morgan Research, “with a clean sweep of 12 monthly awards, Internode was selected as the recipient of the Roy Morgan Research Customer Satisfaction Award in the sub-category of Home Broadband Service Provider of the Year 2016.

Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s most comprehensive ongoing single source survey. Results were analysed over a course of 12 months to identify Australia’s top businesses in Customer Satisfaction.”

Internode is committed to connecting Australia with the highest quality broadband service by ensuring that our staff are just like our customers: tech-savvy, passionate people who live and breathe the latest products and gadgets.

We also offer a range of great plans and provide outstanding tech and customer support making Internode Australia’s favourite ISP.

If you want to know more, you can check out all the details from the surveys here and here. You can also see the latest results from the 2017 CHOICE® Internet satisfaction Survey here.