Internode Blog

How to guide: Manage your account from home

Wednesday, April 18th, 2018 by

Have you heard about My Internode? It’s the name of our online account management tool and it can make life a lot easier when you need to make changes to your Internode account.

If you need to make a change, you can hop online with your computer, tablet or smartphone and take care of it in just a few minutes thanks to My Internode. You can use My Internode for a range of handy tasks from the comfort of your own home or if you’re short of time you can even make updates on the go while you commute to work.

To help you get started, we’ve prepared this quick guide so you can master your account. Keep reading and you’ll know how to log in, update your payment details, request an invoice extension, update your contact details, change your broadband plan and more!

It all starts with logging in

You can log in to My Internode at https://secure.internode.on.net/myinternode/ – you may want to add this link to the bookmarks in your web browser so you can visit My Internode in just a click or two.

Your Internode username can be found on a recent bill or other paperwork from us. You may also know this as your Internode email address.

Recovering a forgotten password

You can find your broadband username on your monthly invoice. If can’t remember your password, please click here. Once you regain access to your account, you can change it to something you’ll remember or record it for safekeeping.

If you get truly stuck, just give us a call on 1300 788 233. A member of our friendly Technical Support team can talk you through how to regain access to your account, then you can record your username and password for safekeeping so you won’t get stuck again.

Update your payment details

The payment details on file for your Internode account are used to debit your invoices. If your bank account details have changed or your credit card has expired, you can update them in just a few minutes by following these steps:

  • On the main overview page, select Change Payment Method.
  • Select to update your card details or arrange automatic payments directly from your bank.

If you’re looking for a different way to pay, check out our information on Accounts and Billing.

Update your contact details

Whether your mobile number has changed or you’d just like your monthly Internode invoices to be sent to a different email address, you can quickly edit the existing contact details listed on your account by following these steps:

  • On the overview page, select Change Account Details.
  • Enter and save your new contact details.
  • To change how you receive your invoices, see the Client Billing Address section at the bottom of the page.

There are some contact-related tasks you can’t do in My Internode, however:

  • To change your name, you’ll need to provide a legal document to support your request. You can submit this to us via online form.
  • To transfer ownership of your account to another party, please call us on 1300 889 188.
  • To add a new authorised person on your account (i.e. someone who can make changes to your account and services) please call us on 1300 889 188.

Pay your bill

Paying your Internode bill online with a credit card is easy. Just follow these steps to get your account paid in no time flat:

  • Under My Account, click Pay my bill.
  • Enter your Internode username followed by your customer number and invoice number (optional).
  • Select the type of card you’d like to use and the amount to pay.
  • Hit Next and follow through with the prompts.

Transactions are instant but if your Internode service has been suspended because of an overdue invoice, please bear in mind that it may take up to 90 minutes for the suspension to be lifted. You may need to restart your modem, too.

Change your broadband plan

Some broadband providers may lock you into a specific plan for full length of your contract, with hefty fees if you want to switch. Not us! You can change your plan any time you like by following these steps:

  • On the main overview page, select My Services, then Change Broadband Plan.
  • On this page you’ll see your current plan, including the cost, data and service rollover date. To proceed with a plan change, click Next.
  • While viewing available plan changes, you can select View more info on these plans for more details.
  • Once you’ve selected the plan you want to switch to, hit ‘Next’.
  • Important: The next screen shows additional packs you may add to your service. If you already have a Power Pack or a Business Pack that you want to keep, you must select it again – if you select “No pack” your existing packs will be removed when your plan is changed.
  • Click Next and review the “Important Notes about your plan”. Once confirmed, you can click Submit Plan Change.

Once your plan change has been submitted, you’ll see a comparison between your current plan and your new plan, as well as confirmation of the date that the plan change will take effect (your rollover date). Keep in mind that once the plan change is lodged, you will not be able to make further changes until after your rollover date.

Internode’s billing system works one month in advance, so every invoice you receive is for the next month. This means that if you choose a plan that is more expensive you will see a debit applied for the upcoming month, and likewise a credit if you move to a cheaper plan.

For more guides on all the things you can do in My Internode, check out our Billing and Accounts page.