Wednesday, June 27th, 2018 by Gina Thompson
In order to help Australians make informed choices when it comes to the NBN™, Internode is amongst the first Internet Service Providers to follow recommendations from the Australian Competition and Consumer Commission (ACCC) to advertise typical evening speeds for NBN™.
These speeds measure the typical download speeds nationwide between 7PM to 11PM (local time). This is when the network is busiest and performance issues such as congestion are the most likely to occur, so measuring speeds during this period provides more realistic information about the speeds you can expect to experience on the NBN™.
As of 1 May 2019, Internode advertises the following speeds for NBN™ FTTP, FTTB, FTTN, FTTC & HFC services:
These typical speeds are measured periodically and will be updated on our website if they change. For the most current information about the speeds available on our plans, please visit our website.
Other factors affecting the speeds you may experience
Unique factors affecting NBN™ FTTN/FTTB services
As explained in our NBN™ FAQ, NBN™ FTTN/FTTB services use copper cabling to connect the customer’s premises to a Node or Main Distribution Frame. You can check the NBN™ technology available at your address on our website.
The length and quality of this copper cabling has a significant effect on the customer’s connection speed, particularly in areas where NBNCo has installed fewer Nodes than originally planned, resulting in increased cable length.
Additionally, NBN™ FTTN/FTTB networks will typically run slower during the 18 month transitional period (known as the coexistence period) after NBN™ first goes live. This is required in order for NBN™ FTTN/FTTB to coexist with legacy non-NBN™ services. After 18 months, legacy copper services are typically disconnected and NBN™ FTTN/FTTB performance improves.
Notifications for NBN™ FTTN/FTTB/FTTC customers
As per the ACCC’s guidelines, NBN™ FTTB, FTTN and FTTC customers will receive an email within the first month of connecting with us, advising what the maximum attainable speed on their connection is. This will help you choose an NBN™ that suits the capability of your connection. We’ll waive any downgrade fees associated with changing plans based on this information.
In the event that your underlying connection cannot support the full speed on your chosen NBN™ plan, your email will outline available compensation options to ensure that you are not paying for a speed that your underlying connection cannot physically support.
Internode has always been passionate about providing quality internet services, so we’re committed to providing the Australian public with the information they need in order to make informed decisions when choosing an NBN™ plan. If you need a hand choosing a plan, please contact us.
For more information about ACCC’s guidelines, visit accc.gov.au.