Internode Blog

No need to cancel: move your ‘net with Internode!

Tuesday, September 25th, 2018 by

You’ve already got enough to worry about when you’re moving house: cardboard boxes, moving trucks, real estate agents, packing tape sticking to everything… the last thing you need is to lose your internet connection!

Never fear – Internode can come to the rescue with our dedicated Relocations Team! We’re here to help you get your Internode services moved in at your new address with minimum downtime so you can focus on unpacking those boxes and getting settled into your new place.

Whether you’re already with Internode or you’re looking to switch to an internet provider with a proven track record of excellent customer service: if you’re moving into a new place, the Internode Relocations Team is here to help!

The benefits of moving with Internode

Moving house with Internode isn’t just about reducing the hassle of shifting to a new address. It’s about making sure you’re sticking with an award-winning internet provider who will look after you. Here’s just some of the reasons you should move your broadband service(s) with Internode:

  • Save! When you take up a new broadband contract at your new address, you won’t pay any broadband setup fees. If you’re an existing customer, we’ll also waive any contract break fees on your old Internode service.
  • Attention to detail. We’ll work around your move, letting you choose your desired connection date at your new address as well as the disconnection date for services at your old address. This means you don’t have to worry about getting billed for unused services or being left without internet access at either place.
  • Easy move. You can keep your existing Internode username(s) and mailbox(es) when you move. You can also keep your home phone number (not available with all phone carriers).
  • Flexibility. Our huge range of affordable plans means we have something for everyone. Whether you’re flying solo or moving into a share house with other internet enthusiasts, we have the perfect plan for you!
  • Outstanding customer service. Internode is Australia’s #1 Broadband Provider; in 2018 alone, we were awarded Canstar Blue’s Most Satisfied Customers across NBN™, ADSL and Bundled Phone + Internet, AND we took home Roy Morgan’s Home Broadband Provider of the Year award for the sixth time in the past seven years. That’s just a few of our long history of customer service awards – needless to say, you’ll be in good hands with us!


Request a relocation online

Internode customers, we’ve got good news for you! We’ve integrated the ability to request a relocation of your broadband services into My Internode, our online account management tool. That means you can make your request any time of the day or night to get the ball rolling on your relocation. Here’s what you need to do:

  1. Log into My Internode with your Internode broadband username and password. You can find your Internode username on your invoice. If you’ve forgotten your password, please visit
  2. On the overview page, select ‘My Services’.
  3. Select ‘Relocate my services’ and tell us where you’re headed. You can use the Broadband Coverage Checker to see which type(s) of internet services are available at your new address.
  4. Select your desired service and proceed to the signup process.
  5. Choose ‘I’m already with Internode’ and enter your Internode account/login details for the service(s) that you’d like to relocate.
  6. Enter the details for your new service(s) at your new location.
  7. Provide us with the details of your relocation and lodge your request. We’ll be in touch to finalise your relocation order.


Need help picking a plan at your new place?

Internode has a huge range of great-value broadband plans for a number of different broadband technologies across Australia. Don’t stress if you’re having trouble picking out a plan – we’re here to help.

For starters, pop the address of your new place into our Broadband Coverage Checker to see which type of internet is available in the area. Then you can browse our available plans and pick out the one that suits your needs. If the same type of broadband is available at both your old and new addresses, you may not even need to change plans at all!

If you’re moving into a new place with more or less people than your old address and you’re not sure what kind of data plan you should be going for, you can always give us a call on 1300 663 327 for some friendly advice.


More information

If you have any questions about moving your broadband services, check out our Moving page for some more information. You can also call our Relocations Team on 1300 663 327 and we’ll be happy to help you find the answers you need!