Internode Blog

Save time by mastering your account in My Internode

Thursday, July 11th, 2019 by

Need to update something on your Internode account? You can hop online with your computer, tablet or smartphone and take care of it with My Internode in just a few minutes – no phone call needed!

My Internode is our online account management tool that makes life a lot easier. You can take care of common account issues from the comfort of your own home or even when you’re on the go, like when you’re commuting to work.

To help you get started, here’s a handy overview of the main things you can do through My Internode, complete with step-by-step guides. Read on to find out how to easily log in, update your payment details, make a payment, update your contact details, and change your broadband plan.

How to log in to My Internode

You can log in to My Internode with the username and password for your Internode account at https://www.internode.on.net/myinternode/ – you may want to add this link to the bookmarks in your web browser so you can visit in just a click or two.

Your Internode username can be found on a recent bill or another piece of paperwork from us. You may also know this as your Internode email address.

If you’ve forgotten your password: just visit https://www.internode.on.net/lostmypassword to use our Forgotten Password tool. You’ll also find a link to this tool on any My Internode login page.

If you get truly stuck, just give us a call on 1300 788 233. A member of our friendly Support Team can talk you through how to regain access to your account, then you can record your username and password for safekeeping.

 

How to update your payment details

The payment details on file for your Internode account are used to debit your Internode invoices. If your bank account details have changed or your credit card has expired, you can update them in just a few minutes by following these steps:

  • On the main overview page in My Internode, select Change Payment Method. Alternatively, visit https://www.internode.on.net/updatepayments to jump straight to the page after logging in.
  • On this page, you can choose to update your card details or arrange automatic payments directly from your bank.

For more information, check out our Accounts and Billing page.

 

How to make a manual payment

If a scheduled automatic debit for your Internode invoice fails due to an expired credit card or insufficient funds, you may need to arrange a manual payment instead. You can arrange a one-off payment using a credit card by following these steps:

  • In My Internode, select My Account > Pay my bill. Alternatively, you can visit our Secure Payment Gateway at https://www.internode.on.net/payonline.
  • Enter your Internode username OR your Internode Customer Number.
  • Select your credit card type and enter the desired amount to pay.
  • Hit Next and follow the prompts to submit your payment.

Pro tip: Transactions are instantaneous but if your Internode service has been suspended because of an overdue invoice, please bear in mind that it may take up to 90 minutes for the suspension to be lifted. You may need to restart your modem/router, too.

For more information, including how to set up automatic payments, check out our Accounts and Billing page.

 

How to update your contact details

Whether your mobile number has changed or you’d just like your monthly Internode invoices to be sent to a different email address, you can quickly edit the existing contact details listed on your account by following these steps:

  • On the overview page in My Internode, select Change Contact Details. Alternatively, visit https://www.internode.on.net/updatecontacts to jump straight to the page after logging in.
  • Enter and save your new contact details.
  • To change how you receive your invoices, see the Client Billing Address section at the bottom of the page.

However, there are some contact-related tasks you can’t do in My Internode, such as:

  • To change your name, you’ll need to provide a legal document to support your request. You can submit this to us via our online billing contact form.
  • To transfer ownership of your account to another party, please call us on 1300 889 188.
  • To add a new authorised person on your account (i.e. someone who can make changes to your account and services) please call us on 1300 889 188.

 

How to change your broadband plan

Some broadband providers may lock you into a specific plan for the full length of your contract, with hefty fees if you want to switch. Not us! You can change your plan any time you like by following these steps:

  • On the main overview page in My Internode, in the My Services section, choose Change Broadband Plan. Alternatively, visit https://www.internode.on.net/changeplan to jump to this page after logging in.
  • On this page you’ll see your current plan, including the cost, data and service rollover date. To proceed with a plan change, select Next.
  • Select your desired plan (you can select View more info on these plans for more details) then hit Next.
  • Select the additional packs you want to add to your service and then select Next.
  • IMPORTANT: If you already have a Power Pack or a Business Pack that you want to keep, you must select it again – if you select “No pack”, your existing packs will be removed when your plan is changed.
  • Review the “Important Notes about your plan”, then select Submit Plan Change.
  • On the next page, you’ll see a confirmation of your “rollover date” – that’s when the plan change will take effect. Keep in mind that once the plan change is lodged, you will not be able to make further changes until after your rollover date.

For more guides on all the things you can do in account in My Internode, check out our Billing and Accounts page.