Thursday, July 11th, 2019 by Gina Thompson
Need to update something on your Internode account? You can hop online with your computer, tablet or smartphone and take care of it with My Internode in just a few minutes – no phone call needed!
My Internode is our online account management tool that makes life a lot easier. You can take care of common account issues from the comfort of your own home or even when you’re on the go, like when you’re commuting to work.
To help you get started, here’s a handy overview of the main things you can do through My Internode, complete with step-by-step guides. Read on to find out how to easily log in, update your payment details, make a payment, update your contact details, and change your broadband plan.
How to log in to My Internode
You can log in to My Internode with the username and password for your Internode account at https://www.internode.on.net/myinternode/ – you may want to add this link to the bookmarks in your web browser so you can visit in just a click or two.
Your Internode username can be found on a recent bill or another piece of paperwork from us. You may also know this as your Internode email address.
If you’ve forgotten your password: just visit https://www.internode.on.net/lostmypassword to use our Forgotten Password tool. You’ll also find a link to this tool on any My Internode login page.
If you get truly stuck, just give us a call on 1300 788 233. A member of our friendly Support Team can talk you through how to regain access to your account, then you can record your username and password for safekeeping.
How to update your payment details
The payment details on file for your Internode account are used to debit your Internode invoices. If your bank account details have changed or your credit card has expired, you can update them in just a few minutes by following these steps:
For more information, check out our Accounts and Billing page.
How to make a manual payment
If a scheduled automatic debit for your Internode invoice fails due to an expired credit card or insufficient funds, you may need to arrange a manual payment instead. You can arrange a one-off payment using a credit card by following these steps:
Pro tip: Transactions are instantaneous but if your Internode service has been suspended because of an overdue invoice, please bear in mind that it may take up to 90 minutes for the suspension to be lifted. You may need to restart your modem/router, too.
For more information, including how to set up automatic payments, check out our Accounts and Billing page.
How to update your contact details
Whether your mobile number has changed or you’d just like your monthly Internode invoices to be sent to a different email address, you can quickly edit the existing contact details listed on your account by following these steps:
However, there are some contact-related tasks you can’t do in My Internode, such as:
How to change your broadband plan
Some broadband providers may lock you into a specific plan for the full length of your contract, with hefty fees if you want to switch. Not us! You can change your plan any time you like by following these steps:
For more guides on all the things you can do in account in My Internode, check out our Billing and Accounts page.