In order to help Australians make informed choices when it comes to the NBN™, Internode is amongst the first Internet Service Providers to follow recommendations from the Australian Competition and Consumer Commission (ACCC) to move away from unclear language such as “up to” when describing NBN™ speeds.

We now clearly state the speed ranges customers should experience on each NBN™ speed tier as follows:

• Bronze: Between 5 – 12Mbps download, 1Mbps upload.
• Silver: Between 5 – 25Mbps download, 1 – 5Mbps upload.
• Gold: Between 12 – 50Mbps download, 1 – 20Mbps upload.
• Platinum: Between 12 – 100Mbps downloads, 1 – 40Mbps upload.

These ranges are based on information supplied by our wholesaler, NBNCo. While Internode has always endeavoured to provide the best experience to our customers this can be challenging as NBNCo itself does not guarantee minimum speeds at a wholesale level.

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We’re excited to announce that Internode has been named the 2016 Home Broadband Service Provider of the Year by Roy Morgan Research! The Roy Morgan Customer Satisfaction Awards are based on the results of monthly surveys among 50,000 customers nationally about their attitudes to service providers and product purchases.

Internode is committed to providing technology to improve the Australian lifestyle. We ensure that we provide a quality service by ensuring that our staff are just like our customers: Internet-savvy, passionate people who live and breathe the latest products and gadgets.

Internode finished with a total of 11 monthly wins for customer satisfaction throughout the year and we are especially proud of this award as it was decided based on feedback from our customers. This marks our fourth award from Roy Morgan and we’ll continue to work hard to earn a fifth!

We’ve got an exciting new advertising campaign we’d like to tell you about. (more…)