Internode has always had an unwavering commitment to providing technology that makes our customers’ lives better. This has been proven with Internode topping two major nationwide surveys from Roy Morgan and Canstar, identifying Internode customers as the most satisfied in Australia.

Canstar recognised Internode for having the highest overall customer satisfaction scores in all categories: overall satisfaction, network performance, value for money, customer service, bill clarity and contract clarity.

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Imagine you’re trying to learn about cats using a computer. You do a keyword search, only… nothing comes up. Perhaps you’re not using the right keywords? Are you sure the information is even on this computer? Finally, someone gives you a floppy disk, but it turns out your computer can’t read it, so you go to a different computer. Now you have a new problem: you have no idea how to use the software. You give up on all this computer stuff and ask someone to teach you about cats over a cup of coffee.

Welcome to sharing information in 1989. Thankfully it’s not that hard these days, thanks to Tim Berners-Lee and the invention of the World Wide Web, an application that is crucial to viewing content shared over the internet.

Let’s take a look at just how much the WWW changed the internet that we use today. (more…)

We’re excited to announce that Internode has been named the 2016 Home Broadband Service Provider of the Year by Roy Morgan Research! The Roy Morgan Customer Satisfaction Awards are based on the results of monthly surveys among 50,000 customers nationally about their attitudes to service providers and product purchases.

Internode is committed to providing technology to improve the Australian lifestyle. We ensure that we provide a quality service by ensuring that our staff are just like our customers: Internet-savvy, passionate people who live and breathe the latest products and gadgets.

Internode finished with a total of 11 monthly wins for customer satisfaction throughout the year and we are especially proud of this award as it was decided based on feedback from our customers. This marks our fourth award from Roy Morgan and we’ll continue to work hard to earn a fifth!