Who better to give advice about t­he ins and outs of your Internode account than the experts on our very own Node team? Our friendly contact centre team have firsthand experience helping customers with their accounts and services, so we asked them for their top tips to help you save time on managing your account. Have a read through this inside advice from various departments and you may learn a trick or two!

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Need to update something on your Internode account? You can hop online with your computer, tablet or smartphone and take care of it with My Internode in just a few minutes – no phone call needed!

My Internode is our online account management tool that makes life a lot easier. You can take care of common account issues from the comfort of your own home or even when you’re on the go, like when you’re commuting to work.

To help you get started, here’s a handy overview of the main things you can do through My Internode, complete with step-by-step guides. Read on to find out how to easily log in, update your payment details, make a payment, update your contact details, and change your broadband plan.

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This post explains what happens when Internode changes its customer service plans (which happens on a semi-regular basis); How Internode notifies you when this happens, and why it’s ultimately up to you, not Internode, to decide whether you wish to take advantage of any new plans that may become available over time.

While this occurs most often in the context of ADSL Broadband plans, it applies to any sort of services Internode supplies to its customers.

We’ll do this in a “Q & A” format.
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