Internode Blog

Internode sweeps the board in three major nationwide surveys

Friday, September 22nd, 2017 by

Internode has always had an unwavering commitment to providing technology that makes our customers’ lives better. This has been proven with Internode topping two major nationwide surveys from Roy Morgan and Canstar, identifying Internode customers as the most satisfied in Australia.

Canstar recognised Internode for having the highest overall customer satisfaction scores in all categories: overall satisfaction, network performance, value for money, customer service, bill clarity and contract clarity.

(more…)

Factors affecting speeds on the NBN™

Wednesday, August 16th, 2017 by

In order to help Australians make informed choices when it comes to the NBN™, Internode is amongst the first Internet Service Providers to follow recommendations from the Australian Competition and Consumer Commission (ACCC) to move away from unclear language such as “up to” when describing NBN™ speeds.

We now clearly state the speed ranges customers should experience on each NBN™ speed tier as follows:

  • Bronze: Between 5 – 12Mbps download, 1Mbps upload.
  • Silver: Between 5 – 25Mbps download, 1 – 5Mbps upload.
  • Gold: Between 12 – 50Mbps download, 1 – 20Mbps upload.
  • Platinum: Between 12 – 100Mbps downloads, 1 – 40Mbps upload.

These ranges are based on information supplied by our wholesaler, NBNCo. While Internode has always endeavoured to provide the best experience to our customers this can be challenging as NBNCo itself does not guarantee minimum speeds at a wholesale level.

(more…)

Post tags: , ,

The only limit is you!

Wednesday, February 15th, 2017 by

We’ve got an exciting new advertising campaign we’d like to tell you about. (more…)

Older Posts »